“I figure the faster I pedal, the faster I can retire.”

This is a super quote from Lance Armstrong, the seven times winner of the Tour De France.

His wins in the Tour were made even more amazing as previously he was diagnosed with testicular cancer. He had a mammouth struggle to overcome the disease as his chances of survival dropped as low as 40%.

He clearly is not a quitter and puts 110% into everything he does - cycling or surviving.

This is a great lesson to bring back to your business.

Quitting is never an option and you should use all your resources to move your business forward and move into a winning position.

And it works on many levels. Remember that tricky prospect who never went ahead with your proposal?

Call them - chase it up - never quit. In sales, you find that the one of the main reasons sales fall through is because they are not properly followed up.

Remember that client who is delaying payment on an invoice?

Call them - chase it up - never quit.

You get the idea…

D.

I spotted this quote on a site today:

“Letting your customers set your standards is a dangerous game, because the race to the bottom is pretty easy to win. Setting your own standards–and living up to them–is a better way to profit. Not to mention a better way to make your day worth all the effort you put into it.”

Seth Godin

Seth Godin is a bestselling author, entrepreneur and agent of change.

He is certainly fanatical about customer service and delivering the highest standard possible to customers.

Steve Hackney, a friend of mine, used to call it the ‘WOW Factor’. Making your customers positively gasp at the service you deliver. Only by doing this can you ever begin to build a business to be proud of.

Tom Peters, the best selling author, called it ‘in search of excellence’. Taking customer service to a level beyond what is expected by your customer.

Take our business as an example.

One of the common criticisms of a web design company is the turn around times. Even small changes seem to take ages. Building a new site could take weeks - even months.

We try to do things differently. We have the systems in place to make changes to sites quickly - hours sometimes minutes and whole sites take as little as seven working days.

We do not compromise accuracy or quality, but have refined the processes to enable us to deliver a fantastic service.

Here’s a client testimonial to prove the point:

“The initial template design was done in a day or so and the site finished, with all content added, within a week. The design is fresh and gives a professional feel. I would recommend Maximum Web Profits Limited and would certainly use them again myself.”

Ben Buitendag
Mr Club Cleaner
http://www.mrclubcleaner.co.uk/

We will continue to improve and ‘wow’ our clients. It makes us feel good.

D.

“Only dead fish swim with the tide.”

Trevor Baylis
British Inventor

D.

“Time is what keeps everything from happening all at once.”

D.