We now have our support ticket system up and running.

This means that emails to support@maximumwebprofits.co.uk will be fed into the support ticket system and processed accordingly by Charlotte, Jamie, Claire or I.

We’ve noticed that there have been several instances of emails going astray which has resulted in a slower response to our clients. By using the ticket system, every email coming in will receive an immediate electronic response.

If this response is not received within 3 to 5 minutes of sending the email then we have not received it. This should be a valuable method for clients to ensure that we do receive the emails.

This is a big step forward to maximise our support capabilities and deliver an even better service.

If you have any questions, please email to support@maximumwebprofits.co.uk.

Thank you.
D.

Skype is a voice over IP service. It’s probably the World’s best known VOIP service.

Is it any good? Well, yes I think it is.

We use it and it provides a basic solution for text and voice communications.

You can easily open a text window that allows you to type a message for any one of the people in your address book. This is just like a text message except it is easier to type!

Voice communication is clear even from country to country. I speak to a friend in Spain as if he was standing in the same room.

And here’s the good bit…

Skype supports a web cam. This means that video calling is a reality and provides a great way of communicating.

Having said all this - there is one downside…

Skype went offline for several days in August. It was deemed to be a software conflict between Skype and Microsoft.

This outage affected most of it’s members and meant that Skype as a primary communication tool was flawed. The lesson here is to always have a back up method of communication and never rely on 100% uptime.

Go on … give it a try.

Skype Website

D.

It seems that dodgy emails are doing the rounds again. I’ve had several emails claiming to be from Natwest.

They are cleverly worded and give every indication that they are from Natwest - but of course they are not.

The links usually have ‘natwest’ in them, but do not go to the real Natwest website.

Here are some quick tips for dealing with phishing emails:

1) Never, ever reply or follow the instructions given in the email.

2) Legitimate emails and websites will never ask for security details to be entered in full.

3) If in doubt:

- Contact your bank using the normal telephone number (not the one in the email!).
- Ask them to verify the email and confirm that it is legitimate.

4) Once you know the email is false, add the sender to your blocked email address list.

5) Make sure that you know what the website address of your bank should be.

Hope this helps.
D.